Contractor Work

Since I switched to freelancing, I’ve worked on a number of interesting projects.

A pension dashboard, calculator and UI Kit for Scottish Widows, an internal mobile app for Morgan Stanley, a currency exchange webapp for Lloyds Banking Group, a website for startup Lessons 2 Go and redesigning the internal systems in CYBG’s call centres and branches.

Raised your hopes there didn’t I? My apologies!

Unfortunately, the nature of the work I’ve been doing means that all of it is under NDA, either because it will only ever be used internally, is for customers only or hasn’t launched yet, so I’m afriad I can’t really show you much of it, but I can talk about it…

Scottish Widows

My first contract role, I joined the Pension Innovation Lab in Edinburgh, working wtih Designit.

As the Lead UI Designer, I arrived to find the two seperate teams within the Lab had been using their own fairly unique design standards, neither of which sat well with the then forthcoming new Scottish Widows public site (a project I worked on while still at Realise), so I was tasked with creating a UI Kit and Pattern Library that would bring the two pension platform projects together into a single, unified style that would sit well with the public version, without requiring what was already built to be dispossed of.

This was relatively tricky, both from a technical point of view and a personal one, as a new team member entering and trying to change the work of others who were already there! In the end we succeeded however, with some of the new Lab design language even filtering through into the public site.

Alongside this I worked on a new pension calculator that would be available after customers had logged in to their accounts, I worked across all aspects of this project, from planning meetings, to UX and user testing, not just the UI. Again this wasn’t just a design challenge, with a significant number of stakeholders all with differing views and goals to manage, we managed to deliver a novel solution that was designed to reflect the changed nature of the businesses customers since the advent of auto enrollment, and encourage those making minimal contributions to persist, and, if possible, increase their savings level.

Morgan Stanley

At Morgan Stanley I worked on two projects; an internal communication mobile app and a web app for stock brokers.

Working closely with UX Designers in New York and London, the mobile app reworked their existing design language to suit more modern iOS patterns and integrate user feedback from the previous version, while the stock broker platform was an exercise in efficency of information display, disagarding concerns over aesthetics for presenting as much data as possible in a clear, legible way.

Lloyds Banking Group

A single project contract for Lloyds through SapientRazorfish.

My task was to help with the redesign of an internal app that facilitated staff ordering currency for business trips. Similarily to my previous work for Lloyds, it largely involved applying new design standards to an old platform. On a particularly tight timescale, I arrived with an agile team that had fallen behind due to lack of design resources, and helped to quickly turn things around to the point that things were ahead of schedule, and all UI design work complete prior to the end of my contract.


Clydesdale Bank have an impressively large UI / UX team focused on transforming the bank’s digital footprint.

In my time there I have helped add to an extensive Pattern Library that will govern all future public digital work for the groups three core brands; Clydesdale, Yorkshire and B and help to define the standards that future teams of permanent designers will work to.

My primary project however has been to redesign the internal system that is used in the call centres, back offices and branches that staff use to interact with customers. This has been quite a challenge, working closely with a UX Designer to understand and improve on a 20 year old system that is, charitably, best described as being a touch illogical! Full of broken fields, missing buttons and dead ends, we have focused on trying to simplify and smooth out its use, as well as bringing in more modern concepts of accessibility to the new design.

With management keen to extend the public design language to the internal systems, I devised a modified ‘shrunken’ version of the Pattern Library to better suit the differing pressures and use cases we faced, while still retaining an unmistakable visual relationship. Working with the team’s front end developer, we found a way to ensure that any component, whether designed for public or internal use, would work at either scale so as to be usable by both.

Lessons 2 Go

Alongside my contract roles I also undertake freelance projects.

The largest so far has been with driving lessons startup, Lessons 2 Go. Brought into the project by a UX Designer I worked with at Scottish Widows, I have established a digital visual language for the brand, designed a full site and booking system, with plans for a mobile app in the future.

Unfortunately it has not yet launched to the public yet, so for now it has to stay under wraps, but once I can do so, I’ll get a case study up!




Q1’17 -

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